Support
A little help
getting unstuck.
Practical answers about uploads, free critiques, subscriptions, and your data.
How do I start?
Download Crit on your iPhone or iPad and follow the onboarding steps. Choose design, pitch deck, or resume; upload your work; then provide context. You can start with three complete free critiques without subscribing.
What does a free critique include?
An overall score, five dimension scores, the full diagnosis, three specific fixes, and PDF export. Three complete critiques are included to start; this is not a monthly allowance. Pro is optional for ongoing use.
What can I upload?
For design, use PNG or JPEG. For pitch decks, use a PDF of up to 20 slides. For resumes, use a PDF of up to 3 pages. Export your document to a supported format before uploading. If an upload fails, check the format, page count, and connection.
My file is on my computer. How do I get it into Crit?
Export it to PDF, PNG, or JPEG as appropriate, then make it available on your iPhone or iPad using AirDrop or the Files app. Open Crit and select that file. The marketing website does not accept uploads.
Do I need an account?
You can try Crit before signing in. Sign-in is available for account-related features. An account does not synchronize critique history between devices; reports are saved locally on the device where they were created.
Is my work stored or used for AI processing?
Submitted content and your context are sent to our service and AI provider to generate feedback. Critique reports and history are stored locally on your device. Provider retention depends on the applicable service terms and configuration. See our privacy page for details.
How does the Pro trial work?
Crit Pro is $5.99/month in the US. A 7-day introductory trial is available to eligible subscribers. The App Store purchase screen shows your price and trial eligibility. Pro renews automatically unless cancelled; cancel a trial at least 24 hours before it ends to avoid the next charge.
How do I cancel or restore Pro?
Manage subscriptions in your device’s Settings → your Apple Account → Subscriptions → Crit. To restore an existing purchase, use Restore Purchases in Crit’s settings. Contact design@idyeah.studio if your entitlement still looks incorrect.
Can I use Crit for automated or bulk reviews?
Pro lets you continue reviewing new work and revisions for individual use. Daily fair-use and service capacity limits apply. Automated or bulk use is not supported.
Are the scores objective?
Scores reflect an AI evaluation of the submitted work and context. They are not a certification, prediction of business results, or substitute for your own judgment. Check the reasoning and decide which suggestions fit the project.
How do I delete my information?
You can delete locally saved reports in the app. Use Delete Account in Settings to request deletion of the associated account data. Uninstalling the app removes its local app data, subject to device backup settings. See the privacy page for account, provider, and billing details.
Something went wrong. What should I send support?
Email design@idyeah.studio with your app version, device model, and a short description of what happened. Please do not send confidential files or payment details. We may ask for a redacted screenshot if it would help.